Provide field service support for machinery and systems, including installation, commissioning, maintenance, troubleshooting, repair, and customer training.
Diagnose mechanical, electrical, and control system issues and recommend corrective actions.
Respond to customer service requests within agreed response times and provide effective technical solutions.
Prepare service reports and maintain accurate service records in the Company’s SSA system.
Recommend spare parts, repair solutions, and maintenance services to improve equipment performance and minimize downtime.
Liaise with suppliers/ principals/ manufacturers on technical support, warranty matters, equipment performance issues, spare part recommendation, service-related concerns.
Support the Technical Operations Executive team in preparing service quotations, maintenance contracts, and technical proposals.
Ensure compliance with workplace safety requirements and company procedures while carrying out service activities.
Build and maintain good customer relationships through professional and responsive service support.
Participate in technical training and continuously upgrade technical knowledge and skills.
Perform any other duties or assignments as assigned by the Superior.
REQUIREMENTS
Hands-on and possess good knowledge in mechanical & electrical systems and troubleshooting skills
Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)
Minimum 2 years of relevant experience in mechanical & electrical troubleshooting. (Fresh graduates with strong technical aptitude may be considered).
Knowledge of PLC programming & troubleshooting, or AutoCAD experience will be an added advantage.
Team player, self-motivated, proactive, and able to work independently
Must be customer orientated and willing to take challenges
Possesses Singapore Class 3 Drivers’ License, preferably with own vehicle.
