Customer service Executive - Syspex

JOB DESCRIPTION

Manage customer orders from enquiry to delivery, ensuring timely and accurate order fulfilment.
Provide excellent customer service by responding to enquiries and resolving issues promptly.
Coordinate with internal teams to ensure smooth operations and the best customer experience.
Support stock planning, monitor order progress, and identify opportunities to improve processes.
Handle ad-hoc, urgent, and assigned customer service and order management tasks.

REQUIREMENTS

Bachelor’s degree in Business Administration or a related field.
Experience in Customer Service, Sales Coordination, or a similar role is an advantage.
Strong communication and interpersonal skills in English and Mandarin.
Mandarin proficiency is required to communicate effectively with Mandarin-speaking clients.
Customer-focused, adaptable, and able to thrive in a fast-paced environment. Computer literate; experience with SAP ERP or other ERP systems is an added advantage.