Customer Service (Outbound)

3 May 2024| Malaysia - Kuala Lumpur | Malaysia | Sales


  • Overseeing the customer service process via phone, email and social media.
  • Frequently follow-up with customer at all times.
  • Communicate closely with salesperson to fulfil customer requirements.
  • Agility in respond in customer queries and request.
  • Deliver fast response and consistent service to maintain close relationship with existing and new customers.
  • Attend all ad-hoc, urgent and new task related to customers.
  • Constantly follow-up on customer payment to assure no delay in customer payment term.
  • Work closely with each department to assure smooth delivery to all customers.
  • Participate in monthly inventory inspections.
  • Monitor closely from customer’s quotation to purchase orders to invoicing and delivery related matters.


  • Process Diploma/Degree in Business Administration or any discipline.
  • Minimum 2 years’ experience in customer service will be added advantage.
  • Pleasant personality, customer-oriented and communicates well at all levels.
  • Ability to work indecently with minimum supervision.
  • Computer literacy especially Microsoft office
  • Ability to effectively communicate in both verbally and written in English, Mandarin and Bahasa Malaysia.
  • Fresh Graduates are encouraged to apply